Shipping and returns

Every tool is printed for your order — nothing is sitting on a shelf waiting. We print within 5 business days of the order, then hand it to the carrier. Most orders reach a US address within a week of that.

Large batches and unusual geometry can add a day or two. If anything is going to run late we email you rather than letting you wonder.

The United States, for now. We ship USPS by default and email a tracking number as soon as the label is made — the same tracking appears on your order page.

Shipping is a flat fee shown at checkout, and there is a $20 minimum on tools before shipping. Batching a rib, a gauge, and your stamp into one order is the cheapest way to buy them.

If your address changes after ordering, email hello@clayista.com quickly. Once a label exists we cannot redirect a parcel.

Because each item is printed from your own design, we cannot resell a returned tool to anyone else. That means we do not accept returns simply because you changed your mind or ordered the wrong thing.

Two things make this easy to live with: the preview in the studio shows exactly the shape that gets printed, and the dimensions are on screen while you order. Check the size before you check out, particularly on ribs, where a few millimetres is the difference between fitting your curve and not.

If a tool arrives damaged, warped, badly layered, or simply not matching the file you ordered, we replace it at no cost. No return shipping, no argument.

• Email hello@clayista.com with your order number and a photograph of the problem within 14 days of delivery.
• We reprint and reship, usually the same week. If you would rather have the money back, say so and we refund instead.
• You do not need to send the faulty item back. Keep it, recycle it, or use it as a test piece.

If tracking has not moved for a week, tell us and we will chase the carrier. If a parcel is genuinely lost we reprint and reship it. We do not make you fight the post office on our behalf.

PLA is fine for stamps and dry work. PETG is the one to choose for anything that meets warm water — it holds up to a wash bucket far better.

Wash by hand in cool water, keep tools out of a hot car or a sunny windowsill, and never put a printed tool in a kiln. They are studio tools, not food-contact items.

Anything about an order, email hello@clayista.com with the order number. See also our Terms of use.